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REFUND POLICY & PROCEDURES REFUND POLICY Refunds will only be given:
If a Product is sold as part of a discounted bundle the refund will be prorated to reflect the discounting. No refunds will be given for:
Class Credits: A Class Credit is the right to attend an OPL Class. Class Credits must be used within 12 months of the Order Date. Class Credits are not transferable. Changes and Rescheduling: Your request to change Class location or date shall not be granted unless OPL can find a student to take your place or you are able to provide a medical certificate or other extenuating circumstances exist which are acceptable to OPL. We reserve the sole right to determine all Class and Course content, to cancel or reschedule or to change location or venue. If a Class for which you have been enrolled is cancelled or rescheduled we will make every reasonable effort to accommodate your request for re-enrolment in another scheduled Class but reserve the right to extend the period for which the Class Credit is valid at our sole discretion. We undertake to give reasonable notice to you of cancellations or rescheduling, provided however, under no circumstances will we be liable for any travel expenses incurred by you as a result of any cancellation or rescheduling To qualify for a 2-Day Event Performance Guarantee Refund: you must, within seven (7) months of the date of your enrolment in the Event, submit copies of broker statements and any other documents requested by us showing that you have completed thirty-six (36) Optionetics Limited Risk Options Trades ("Completed Trade") within six (6) months of the date of your enrolment. A "Completed Trade" means a position or multiple positions that are opened to enter a single strategy and are later closed in total to exit that strategy. A Student may elect to receive a 100% refund of the tuition fee or receive personal training for one year. To qualify for the 2-Day Event Money Back Guarantee: you must return all materials including any bonus items saleable condition to one of our representatives by noon (12:00) on the first day of your scheduled Event or within twenty-one (21) days from the date of enrollment, whichever comes first. Associate Pricing Refunds: Where you purchase our Products in conjunction with another student (the Primary Student) and we advise you that the Primary Student has requested and received a refund you may elect by notice in writing within 7 days to either: a) return the Products and receive a refund; or b) upgrade your status to that of a Primary Student by paying the difference between the purchase price you paid and the purchase price paid by the Primary Student (the "Outstanding Balance"). Failure by you to make an election will entitle us to charge you the Outstanding Balance or cancel all rights to the Products and Associate benefits. REFUND PROCEDURES If you decide to return your materials at your scheduled 2-Day Event in re-saleable condition before 12:00pm of the first day of the scheduled 2-Day Event you will be issued with a receipt. If you are entitled to a refund in accordance to our Refund Policy above and you wish to return Products directly to our office, your request for a refund will be processed accordance with the following procedure: Contact our Returns Officer (details below) and obtain:
We will not provide a refund or accept delivery of any returned goods unless a completed Release Form is provided and in the case of physical goods they are returned:
Returns We take no responsibility for the return of goods and recommend all goods be returned using a secure method of delivery. All delivery charges will be at the purchasers sole cost. Payments Successful refund claims will be paid within 30 days from the date that the product is returned to us. Refunds will be made via the payment method of the original purchase or in the case of direct debit payments, by cheque. Please note credit card issuers may take up to 5 days to process refunds. Any shipping and handling cost will be deducted from refunds where applicable. DISPUTES We strongly encourage continued improvement and welcome all feedback concerning our Products and Services, staff and business practices. Whether it’s paying a compliment or making a complaint, your feedback is the key to improving our Products and Services. If our level of service or quality of products has failed to meet your expectations, we will do our best to solve any problems or issues that you might have, and use your experience for continuous improvement purposes. Making a complaint We have procedures set in place to ensure that your feedback is treated seriously and that your concern is addressed promptly and fairly. If you have a complaint please give us the opportunity to fix the problem. We will investigate the complaint, answer your questions and do all we can to resolve the matter. To assist us please:
You can submit your correspondence to: Customer Care We aim to resolve most issues within 21 days. However, some matters are more complex and can take longer to resolve. If that is the case, we'll keep you informed of our progress. Dispute Resolution If despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to lodge a written complaint with The Department of Fair Trading in your State. Financial Industry Complaints Service (Applies to Australian Residents Only) Optionetics Pty Ltd is also members of an External Dispute Resolution Scheme covering financial services. The Financial Ombudsman Service (FOS) is a company that has been set up to provide assistance to Life Insurance Policy holders and clients of Financial Planners, Financial Service Providers or Fund Managers. The contact details for FOS are: Financial Industry Complaints Service How to Contact Us Any enquiries associated with the Returns and Refunds Procedure should be directed to our Customer Care Officer on: Australia New Zealand |